Our Terms & Policies
LawBridge is a legal platform, so we hold ourselves to a legal standard of clarity. Below is everything that governs your use of LawBridge — written plainly, organised by topic, and tailored to each kind of account. Please read it in full.
Version 2026.08 · Effective 23 August 2026
We are not your lawyer
LawBridge connects you with independent professionals and never itself provides legal advice or representation.
Your payments are protected
Funds are held in escrow and released on agreed milestones — protecting both clients and professionals.
Your matters are confidential
Access is enforced with matter-level permissions and ethical walls; we never sell your data.
Fair enforcement
Action is proportionate. Suspended accounts can appeal via support; every decision comes with a reason.
Terms of Service
The master agreement between you and LawBridge.
These Terms govern your use of LawBridge. By creating an account you enter a binding agreement with us.
Who we are
LawBridge is a digital platform that connects people seeking legal help in Cameroon with verified independent lawyers and law firms, and provides tools for consultations, document handling, payments held in escrow, and case collaboration. LawBridge operates across Cameroon’s bijural system (both Common-Law and Civil-Law jurisdictions).
What LawBridge is — and is not
LawBridge is a technology intermediary. We are not a law firm, we do not practise law, and we do not provide legal advice or representation. Legal services are provided solely by the independent lawyers and firms you engage through the platform. No attorney–client relationship is ever formed between you and LawBridge itself.
Eligibility
You must be at least 18 years old and able to enter a binding contract. You must provide accurate information and keep it current. Lawyer and firm accounts additionally require successful professional verification before they may offer services.
Your account
You are responsible for all activity under your account and for keeping your credentials confidential. Notify us immediately of any unauthorised use. Accounts are personal and may not be shared or transferred without our written consent.
A secretary account acts on behalf of, and under the supervision of, its associated law firm. The firm remains responsible for actions taken under it.
A firm account is administered by its owner and authorised firm-admins, who are accountable for all members they add, including secretaries and associate lawyers.
Acceptable engagement
When you engage a lawyer through LawBridge, the terms of that engagement (scope, fees, timeline) are agreed between you and that professional. LawBridge facilitates the connection, payment escrow, and record-keeping, but is not a party to the retainer.
Changes to these Terms
We may update these Terms and the policies below. When we make material changes we will update the version, notify you, and ask you to review and re-accept before continuing to use LawBridge.
Acceptance
By ticking “I have read and accept” during registration — or by continuing to use LawBridge after being asked to re-accept — you agree to these Terms and every policy in this Policies Center.
Privacy Policy
How we collect, use, and protect your personal data.
We collect only what we need to run LawBridge, we protect it, and we never sell it.
What we collect
Account details (name, email, role); identity-verification documents you submit for KYC; profile and professional information; case and consultation content you create; payment and escrow records; and technical data such as device, log, and usage information needed to operate and secure the service.
Why we use it
To create and secure your account, verify professional identity, match clients with lawyers, process payments held in escrow, deliver notifications, prevent fraud and abuse, comply with legal obligations, and improve the platform.
Sensitive legal information
Case details and documents you share are confidential. We apply access controls, matter-level permissions, and ethical-wall separation so that only the parties and professionals you authorise can access your matter.
Identity documents (KYC)
Identity documents are stored encrypted and access-restricted. They are used strictly for verification and fraud prevention, are visible only to authorised reviewers, and are never published on your public profile.
Sharing
We share your data only with: the lawyer or firm you engage; service providers who help us operate (e.g. payment and email delivery); and authorities where legally required. We do not sell your personal data to anyone.
Your rights
You may access, correct, export, or request deletion of your personal data, subject to legal and record-retention obligations. You can close your account at any time; see the Data Retention & Deletion Policy for what happens to your records.
Security
We use encryption in transit, access controls, authentication safeguards (including step-up passkeys for privileged accounts), and continuous monitoring. No system is perfectly secure, so we also ask you to protect your own credentials.
Acceptable Use Policy
The conduct expected of everyone on LawBridge.
Use LawBridge lawfully, honestly, and respectfully. Abuse can lead to suspension or a ban.
Be lawful and honest
Do not use LawBridge for any unlawful purpose, to defraud, to impersonate others, to misrepresent your identity or qualifications, or to submit false documents.
Respect others
No harassment, hate speech, threats, discrimination, or abusive conduct toward clients, professionals, or staff — including within the in-app messaging and support channels.
Protect the platform
Do not attempt to breach security, scrape data at scale, disrupt the service, upload malware, or circumvent access controls, payment escrow, or verification.
No circumvention of fees
Do not use LawBridge to find a professional and then deliberately move the paid engagement off-platform to avoid escrow protection and platform fees. Doing so removes your payment protection and breaches these terms.
Accurate content
Reviews, profiles, and case information must be truthful. Fake reviews, misleading credentials, or manipulated ratings are prohibited.
Lawyers must not solicit reviews dishonestly, misstate their verification status, or claim specialisations they do not hold.
Intellectual Property & Copyright Policy
Who owns what — the platform, your content, and third-party rights.
We own LawBridge; you keep ownership of your content and grant us a licence to run the service.
Our rights
The LawBridge platform, brand, name, logo, software, and design are owned by LawBridge and protected by intellectual-property law. You may not copy, resell, or create derivative platforms from them.
Your content
You retain ownership of the documents and content you create or upload. You grant LawBridge a limited licence to store, process, and display that content strictly to provide the service to you and the parties you authorise.
Document templates & tools
Templates, generated drafts, and tools provided in the document workspace are licensed to you for your legitimate use on LawBridge and may not be redistributed as a competing product.
Respect for third-party rights
Do not upload content that infringes another person’s copyright, trademark, or confidentiality. If you believe content on LawBridge infringes your rights, contact support with details and we will investigate and act.
Account Policy
The rules specific to each type of account.
Each account type has its own responsibilities, verification, and standing requirements.
Account standing
Every account has a status: active, closed (by you), suspended (temporary hold), or banned (permanent). You are responsible for keeping your account in good standing by following these policies.
Verification
Identity and professional verification protect everyone on the platform. Accounts may have limited access until verification is complete.
Clients may be asked to complete identity (KYC) verification before certain sensitive actions, such as sharing ID documents with a lawyer for a matter.
Independent lawyers must pass professional verification (bar/credential checks) before offering paid services and displaying a verified badge.
Law firms must complete firm verification. The firm owner is accountable for the firm’s standing and for every member added to the firm.
Secretary accounts are created and governed by their firm. Their access is scoped to the firm’s permitted activities and may be revoked by the firm at any time.
One person, one professional identity
Professionals may not maintain duplicate or misleading identities. Firm members are linked to their firm through verified memberships.
Closing your account
You may close your account at any time from settings. Records are retained as described in the Data Retention & Deletion Policy so that ongoing matters, payments, and legal obligations are preserved.
Financial & Payments Policy
Fees, escrow, withdrawals, and refunds — by account type.
Payments are held safely in escrow and released on agreed milestones. Fees are transparent.
Escrow protection
Client payments for engagements are held in escrow and released to the professional according to the agreed milestones or on completion. This protects both sides: clients pay for work delivered, and professionals are assured funds are secured before they begin.
Fees
LawBridge charges a transparent platform fee on transactions. Applicable fees are shown before you confirm a payment. Professionals’ own fees are set by them and agreed with the client.
Payment methods
Payments are processed through supported providers, including Mobile Money. You are responsible for any charges your payment provider applies.
Refunds & disputes
If an engagement is cancelled before work begins, escrowed funds are returned per the cancellation terms. Disputes over released or held funds follow the Dispute Resolution Policy; LawBridge may hold funds in escrow until a dispute is resolved.
Account-specific terms
Financial responsibilities differ by role.
Clients fund engagements up front into escrow. You will always see the professional’s fee plus any platform fee before confirming.
Independent lawyers receive escrow releases to their payout method after milestones are met. You are responsible for your own taxes and professional financial obligations.
Firm earnings are settled to the firm. The firm is responsible for internal distribution among its members and for its own tax and accounting obligations.
Secretary accounts do not receive payouts. They may administer billing on the firm’s behalf only where the firm authorises it.
Anti-fraud holds
We may delay, hold, or reverse a payment where we reasonably suspect fraud, a policy breach, or a legal requirement, in line with the Anti-Fraud & AML Policy.
Professional Conduct & Verification Policy
Standards for lawyers and firms serving clients on LawBridge.
Verified professionals must uphold their ethical duties and the standards of the profession.
Professional duties
Lawyers and firms must comply with the ethical and professional rules that govern legal practice in their jurisdiction, including duties of competence, confidentiality, and avoidance of conflicts of interest.
Verification integrity
You must provide genuine credentials for verification and keep them current. Misrepresenting qualifications, bar standing, or specialisations is a serious breach and may result in an immediate ban and reporting to relevant authorities.
Conflicts & ethical walls
You must respect matter-level access controls and ethical-wall separation and must not access a matter you are not authorised to handle.
Client care
Respond to clients honestly and within reasonable time, set clear expectations about scope and fees, and do not guarantee specific legal outcomes.
Reviews & reputation
Reputation signals must be earned honestly. Manipulating ratings or posting misleading information about yourself or competitors is prohibited.
Enforcement — Suspension, Banning & Appeals
What happens when policies are broken, and how to appeal.
We use proportionate action: warnings, suspension, or a ban. Suspended users can appeal via support.
Proportionate action
Depending on severity, a breach may lead to a warning, a temporary suspension, or a permanent ban. Serious matters — fraud, false credentials, threats, or illegal activity — can result in an immediate ban.
Suspension
A suspension is a temporary, reversible hold placed by an administrator. While suspended, you cannot use the platform’s normal features, but you retain access to a dedicated support chat where you can discuss and resolve the matter. We will tell you the reason.
Suspending a firm account can restrict the whole firm’s activity. The firm owner is notified with the reason and can engage support to resolve it.
A suspended secretary account loses access; the associated firm may also be notified.
Banning
A ban is a permanent removal of access for the most serious or repeated breaches. Banned accounts do not have in-app messaging; a detailed explanation of the decision is provided, and appeals may be sent by email.
A banned lawyer loses verified status and their public profile is removed from discovery.
Banning a firm account may affect its members’ access to firm resources.
Notice & explanation
When we suspend or ban an account we record and communicate the reason. Where helpful, we provide an expanded, plain-language explanation so you understand what happened and what to do next.
Appeals
If you believe an action was a mistake, you may appeal. Suspended users appeal through the in-app support chat; banned users appeal by email. We review appeals fairly and reinstate accounts where warranted, with a written reactivation notice.
Limitation of Liability & Disclaimers
What we are — and are not — responsible for.
LawBridge connects you with professionals but does not provide legal advice or guarantee outcomes.
No legal advice from LawBridge
Content on the platform, including AI-assisted tools, general information, and templates, is for convenience only and is not legal advice. Always rely on the professional you engage for advice on your specific situation.
No guarantee of outcomes
We do not guarantee the availability, quality, or result of any legal service obtained through LawBridge, nor the accuracy of professional-supplied information beyond our verification checks. Verification confirms identity and credentials; it is not a warranty of performance.
Independent professionals
Lawyers and firms are independent providers, not employees or agents of LawBridge. We are not responsible for the acts, omissions, advice, or professional negligence of any professional you engage; your recourse for those is against that professional.
AI-assisted features
AI features may summarise, draft, or suggest, and can make mistakes. Always have a qualified professional review anything important before you rely on it. You remain responsible for how you use AI-generated output.
Service availability
We work to keep LawBridge reliable and secure but do not warrant uninterrupted or error-free operation. To the fullest extent permitted by law, LawBridge is not liable for indirect, incidental, or consequential losses arising from use of the platform.
Your responsibility
You are responsible for the accuracy of the information you provide, for protecting your account, for reviewing engagement terms before you agree, and for complying with the laws that apply to you.
Confidentiality & Ethical Walls Policy
How we keep legal matters private and conflicts separated.
Your matter is visible only to those you authorise; access is enforced technically.
Matter confidentiality
The details, documents, and communications within a matter are confidential to the client, the engaged professional(s), and the people they explicitly authorise.
Technical enforcement
Access is enforced through matter-level permissions and ethical-wall separation, so that unrelated professionals — even within the same firm — cannot access a matter they are not assigned to.
Support access
Support and administrative staff access account and support-conversation data only as needed to help you, resolve disputes, or meet legal obligations — never your privileged matter content beyond what is necessary.
Anti-Fraud, AML & KYC Policy
Verifying identity and preventing financial crime.
We verify identities and monitor for fraud and money-laundering to keep the platform safe.
Know-Your-Customer (KYC)
To protect clients and professionals, we verify identities and, where required, request identity documents. Providing false identity information is a serious breach.
Monitoring
We monitor for fraud, money-laundering, and abuse of escrow and payments, and may request additional information, hold funds, or restrict activity where we reasonably suspect wrongdoing.
Cooperation with authorities
Where legally required, we cooperate with competent authorities and may disclose relevant information in accordance with applicable law and the Privacy Policy.
Communications & Notifications Policy
How and why we contact you.
We send you the messages needed to run your account and matters; you control the rest.
Service messages
We send essential communications — verification, security alerts, payment and escrow updates, case notifications, and account-status changes — that you cannot opt out of while you hold an account.
In-app messaging
Messaging is for legitimate client–professional and support communication. Suspended users may use only the dedicated support chat; banned users have no in-app messaging.
Preferences
You can manage non-essential notification preferences in settings. We do not sell your contact details for third-party marketing.
Data Retention & Deletion Policy
How long we keep your data and what deletion means.
We keep records only as long as needed for the service, the law, and dispute protection.
Retention
We retain account, matter, and payment records for as long as your account is active and thereafter for the period required to meet legal, tax, regulatory, and dispute-resolution obligations.
Closed accounts
When you close your account, your profile is deactivated but certain records are retained (for example, completed transactions and matter records tied to another party’s rights) so obligations and history are preserved. Your account can be reopened by support.
Deletion requests
You may request deletion of personal data that we are not legally required to keep. We will honour valid requests within a reasonable time, balancing your rights against our legal obligations.
Dispute Resolution & Governing Law
How disagreements are resolved and which law applies.
We try to resolve issues fairly first; Cameroonian law governs these terms.
Between you and a professional
Disputes about the legal work itself are between you and the professional you engaged. LawBridge can assist with escrow-related aspects and may hold funds pending resolution, but is not the arbiter of the legal merits.
With LawBridge
If you have a dispute with LawBridge, contact support first — most issues are resolved quickly. We commit to engaging in good-faith resolution before any formal proceedings.
Governing law
These Terms and policies are governed by the laws of the Republic of Cameroon, respecting its bijural Common-Law and Civil-Law traditions, without prejudice to any mandatory consumer protections that apply to you.
Modifications to the Terms
How we change these policies and keep you informed.
When policies change materially, we bump the version and ask you to review and re-accept.
Versioning
Each release of these policies carries a version (currently 2026.08, effective 23 August 2026). Minor clarifications may be made without renewed consent.
Material changes
For material changes, we will notify you and require you to review and accept the updated policies before continuing to use LawBridge. Existing users are prompted at sign-in.
Your choice
If you do not accept updated terms, you may close your account. Continued use after acceptance is requested constitutes agreement to the updated policies.
Questions about these policies? Reach our team from the support channel in your account.
© 2026 LawBridge · Cameroon’s legal platform · Version 2026.08